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Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates


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My Divert - Cheaper than Skype
My Divert My Divert Call Forwarding Service - FAQ

Call forwarding only when unavailable?
i need forward my calls only when the sip device is down or disconected, that is possible?

Yes, you can choose to forward all calls, or just when unavailable or busy.

Do I need internet or any device?
No, a big difference between our system and VOIP (Vonage, Lingo, etc) is that with you donít need to install complicated devices and configure them, you simply log into your account and set your ring-to number.

All you need is a telephone or mobile to receive the calls!

Are the phone numbers individual?
Yes, provides unique phone numbers to each customer and the number will belong to you for as long as you want it.

If an account at is closed the associated phone numbers are deleted from our system.

What is the difference between DID and DDI?
DID means Direct Inward Dialling. In the VoIP world, that actually means nothing more than a regular phone number.

DDI is exactly the same. Different countries use different terms to indicate the same thing. For example in the USA people use DID. In Europe people use DDI.

Do the DID numbers display Caller ID
99% of the DID numbers do carry good CALLER ID for inbound calls. i.e. they will correctly pass the CID number of the person who is calling the DID number. We can't guarantee caller ID for all countries or areas. In particular Singapore and Malaysian DID carry poor inbound CID at this time (march 2010).

CID for outbound calls is set by our server according to the settings you choose. The CID displayed on outbound calls is a completely seperate issue from inbound CID on your DID number.

What IP address do you send calls from
If you receive inbound calls using a voip telephone, sip device, or pbx registered to the sip trunk provided with the account, your calls will be sent from (

If you choose to use custom SIP URI peering for your purchsed DID number, the calls to that URI may be sent directly from our mapping servers, (

DID calls can originate from the following IPs:

Default -

Custom Mappings -

Recommended Codecs
G711 G729


What is a Virtual Phone Number?
A Virtual Phone Number is a telephone number that forwards incoming calls to a pre-set telephone number chosen by the client.

For example, a company located in China can have a phone number in Los Angeles. Virtual Phone Numbers are very popular among Call Centers, which are physically located in one country, when in fact they really work in another. International virtual phone numbers are also popular with people currently residing in a foreign country, giving their family members and friends a virtual phone number so that they can contact them at a local call price rate.

Frequently, the subscriber can easily set the Virtual Phone Number to forward calls to different telephone numbers (both landlines and mobile phones) depending on his or her preference. For example, on work days incoming calls can be set to be forwarded to one's workplace, but on weekends to one's mobile phone.

Select from the countries available here : VoIP Virtual Numbers

How can keep their rates so low?
We always try to offer the best prices possible and constantly aims to negotiate better deals with suppliers to pass this discount on to our customers!

By buying in bulk from major carriers and using state of the art technology is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

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Other Questions Asked

CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
My Divert   My Divert

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My Divert   My Divert

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