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Mydivert.com VoIP

Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates

 

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MyDivert.com Call Forwarding Service - FAQ


Call forwarding only when unavailable?
i need forward my calls only when the sip device is down or disconected, that is possible?

Yes, you can choose to forward all calls, or just when unavailable or busy.

Is There a Maximum Call Duration per DID?
There is no maximum limit on call duration for the DID numbers.

If you are experiencing cut, or dropped, incoming calls please open a support ticket from your account area.


Are the phone numbers individual?
Yes, MyDivert.com provides unique phone numbers to each customer and the number will belong to you for as long as you want it.

If an account at MyDivert.com is closed the associated phone numbers are deleted from our system.

How can MyDivert.com keep their rates so low?
We always try to offer the best prices possible and MyDivert.com constantly aims to negotiate better deals with suppliers to pass this discount on to our customers!

By buying in bulk from major carriers and using state of the art technology MyDivert.com is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

What IP address do you send calls from
If you receive inbound calls using a voip telephone, sip device, or pbx registered to the sip trunk provided with the account, your calls will be sent from sip.mydivert.com (109.68.162.233)

If you choose to use custom SIP URI peering for your purchsed DID number, the calls to that URI may be sent directly from our mapping servers, sip.didtrunk.com (78.46.42.74).

DID calls can originate from the following IPs:

Default
109.68.162.233 - sip.mydivert.com

Custom Mappings
78.46.42.74 - sip.didtrunk.com

Recommended Codecs
G711 G729

DTMF Mode
RFC2833

Do you provide wholesale call termination?
Yes we do provide a wholesale call rates plan. The discount is a 10.5% reduction on the standard calling rates.

The wholesale rates are available for users with a call spend approaching 100 euro/month.

How to call my Free World Dialup account
Free World Dialup is a free SIP-based phone service by pulver.com

It offers free SIP accounts and software to make and receive free peer to peer calls.

You can use this service to confirm that calls from our network to a public SIP service work fine. As a result, you can identify the problem at your end and fix it.

The following will show how to make a Mydivert.com number work on your FWD ID.


Go to freeworlddialup.com and download the software. Configure it. Leave it open.
Login to your Mydivert.com account, and click on the Phone Numbers page link.
Click on the SIP / IAX option for your purchased number.
In the CUSTOM SIP address field, enter your fwdid@fwd.pulver.com
Call the DID number
Your Pulver Communicator Software should ring.

Please note that in some countries such as China, Pakistan and United Arab Emirates, SIP PORT # 5060 are blocked. As a result, FWD's Pulver Communicator can not be used for testing in countries where SIP Port # 5060 is blocked.

What dialing format do you use?
If I was phoning the irish number from within Irleand +353766139xxx what number would i dail?

Answer: 00353766139xxx or 353766139xxx would work.

All outgoing calls should be dialed in the international format format country code+area code+number. You can optionaly prefix 00 if you wish.

 
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Other Questions Asked


CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can MyDivert.com keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is MyDivert.com?
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
 
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MyDivert.com voip call forwarding - FAQ