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Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates


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My Divert - Cheaper than Skype
My Divert My Divert Call Forwarding Service - FAQ

charges for incoming calls
If you are using a voip phone, softphone, or receiving your call via SIP, and someone calls your number you will not be charged. Incoming SIP calls are FREE

Call charges only apply to outbound calls. This includes use of the call forwarding function, as the forwarded call generates an outbound call leg.

What is is a new and revolutionary service that provides customers the chance of being local anywhere in the world.

How do we achieve this?

By providing local phone numbers around the world which are redirected to the phone number you chose in the place where you are settled.

Do you want your customers, friends or relatives living abroad to reach you, at local charge to them, wherever you want without giving them a new phone number each time you travel or move? If so, is your solution.

We will provide you with a local phone number in any country where numbers are available. When a call is placed to your number the call is automatically forwarded by our system to your destination number.

This destination number can be anywhere in the world (fixed or mobile networks) and you can modify it via Internet so that you can be reached anywhere anytime.

Instant Activation for Phone Numbers
New phone numbers in the UK or nearly anywhere else in the world are available for use immediately here at

Select your country to check available areas and monthly cost.

Open an account in just a minute with €10 calling credit to login and purchase your new phone number. With our automated process your numbers will be activated instantly.

Which codecs do you support?
We support the standard codecs G.711a, G.711u and G.729 for DID calls. We additionaly support GSM, G726, SLIN, and SPEEX for registered SIP clients.

What IP address do you send calls from
If you receive inbound calls using a voip telephone, sip device, or pbx registered to the sip trunk provided with the account, your calls will be sent from (

If you choose to use custom SIP URI peering for your purchsed DID number, the calls to that URI may be sent directly from our mapping servers, (

DID calls can originate from the following IPs:

Default -

Custom Mappings -

Recommended Codecs
G711 G729


Buy numbers for your VoIP service
Buyers can buy DIDs for their VoIP services such as internet telephones or other VoIP related products.

Geographical DID numbers purchased at can also be used with your own SIP provider. Simply update your phone number SIP settings from your MyDivert user account.
All incoming calls will then ring to your chosen SIP without diversion.

What is a SIP URI?
URI Means "Uniform Resource Identifier". A SIP URI is used to identify an entity to be addressed via SIP, just like an e-mail address identifies the e-mail recipient. The general format of a SIP URI is user@domain:port

"user" identifies the particular user to address. The user is usualy the extension number, or sip user number, if calls are being sent to an endpoint like a softphone or voip telephone. The user can also be a phone number, if this is supported by the SIP client (sip trunking for pbx).

"domain" can be a fully-qualified domain name or a numeric IP address.

"port" is optional, and if not specified then the standard value of 5060 will be used.
Examples of valid SIP URIs: or user24@

Do I need internet or any device?
No, a big difference between our system and VOIP (Vonage, Lingo, etc) is that with you donít need to install complicated devices and configure them, you simply log into your account and set your ring-to number.

All you need is a telephone or mobile to receive the calls!

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Other Questions Asked

CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
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