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Mydivert.com VoIP

Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates

 

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MyDivert.com Call Forwarding Service - FAQ


Is There a Maximum Call Duration per DID?
There is no maximum limit on call duration for the DID numbers.

If you are experiencing cut, or dropped, incoming calls please open a support ticket from your account area.


Are the phone numbers individual?
Yes, MyDivert.com provides unique phone numbers to each customer and the number will belong to you for as long as you want it.

If an account at MyDivert.com is closed the associated phone numbers are deleted from our system.

How to call Gizmo with a DID number
Gizmo Project is a software and service by SipPhone.com.

It offers free SIP accounts and software to make and receive free peer to peer calls.

The following will show how to make a mydivert.com number work on your GizmoProject client.

  • Go to GizmoProject.com and download the software.

  • Login to your Mydivert.com account, and click on the Phone Numbers page link.

  • Change the SIP / IAX setting for your number to CUSTOM SIP with yourgizmoid@proxy01.sipphone.com (replace yourgizmoid).

  • Call your DID number.

  • Your Gizmo project client should ring.


    What IP address do you send calls from
    If you receive inbound calls using a voip telephone, sip device, or pbx registered to the sip trunk provided with the account, your calls will be sent from sip.mydivert.com (109.68.162.233)

    If you choose to use custom SIP URI peering for your purchsed DID number, the calls to that URI may be sent directly from our mapping servers, sip.didtrunk.com (78.46.42.74).

    DID calls can originate from the following IPs:

    Default
    109.68.162.233 - sip.mydivert.com

    Custom Mappings
    78.46.42.74 - sip.didtrunk.com

    Recommended Codecs
    G711 G729

    DTMF Mode
    RFC2833

    Can I peer my DID number to an IAX address
    Yes. We can send calls using SIP or IAX protocol.

    Do I Pay Per-Minute Charges?
    There are no per-minute charges for incoming SIP calls. Each DID is billed on a fixed monthly fee basis, with no extra per-minute charges. This is a flat-rate service, which means that you can talk as much as you want for a low, monthly charge.

    Outbound calls, and calls that are forwarded to external numbers, are charged according to our Call Rates plan.

    CID set by user device - for pbx trunks
    Configuration example for Asterisk 1.6 pbx to send CID using mydivert.com sip trunk.

    Enable Caller ID 'Set by user device' from your account page.

    In your asterisk sip.conf file set something like this:

    [general]
    callerid = Anonymous

    register => SIPUSERNAME:SIPPASSWORD@sip.mydivert.com/SIPUSERNAME

    [mydivert]
    ;here we place the sip settings for mydivert.com

    ;here is our example extension that wants to send a CID

    [8000]
    insecure = no
    canreinvite = no
    regexten = 8000
    dtmf = rfc2833
    context = sip-phone
    host = dynamic
    type = friend
    username = 8000
    secret = 1234
    nat = yes

    In extensions.conf the CID would be set like this (we are setting 353539431111):

    [sip-phone]
    exten => _X.,1,Answer
    exten => _X.,2,Set(CALLERID(name)=353539431111)
    exten => _X.,3,Set(CALLERID(num)=353539431111)
    exten => _X.,4,Dial(SIP/${EXTEN}@mydivert,60,r)
    exten => _X.,5,Hangup


    If you are using FreePBX here are some tips:

    add sendrpid=yes to the trunk's PEER Details on the FreePBX GUI

    The CallerID Number format is very strict. It must follow the format "abcdefg"<123456789>. The important bits are:
    (a) you must have the string section even if it is an empty string.
    (b) you must have the angle brackets
    (c) the number itself must contain numberals only and can contain any number of digits, but must not start with a single 0.

    Can I purchase toll free numbers?
    We are not supplying toll free numbers at the moment.

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    Other Questions Asked


    CID set by user device - for pbx trunks
    How long does my credit last for calls?
    Can I use my account when I'm in a foreign country?
    Problems receiving incoming calls
    Caller ID on outbound Calls
    How can MyDivert.com keep their rates so low?
    What is the monthly phone number charge?
    Do you provide a sales invoice
    What is the difference between DID and DDI?
    Is SIP mapping updated in real time ?
    Which codecs do you support?
    What is a SIP URI?
    Do DID numbers Support Callback?
    Can I Pick any DID Number from a list?
    Do I Pay Per-Minute Charges?
    Do you have an API available?
    Do I have Access to Call Records?
    Is Porting of Numbers Permitted?
    Is There a Maximum Call Duration per DID?
    Do you provide wholesale call termination?
    How to configure FreePBX
    Can I peer my DID number to an IAX address
    What IP address do you send calls from
    How to call Gizmo with a DID number
    Buy numbers for your VoIP service
    How to call my Free World Dialup account
    Do the DID numbers display Caller ID
    What is MyDivert.com?
    Example - forwarding Calls to Hong Kong
    What is a Virtual Phone Number?
    Do I need internet or any device?
    Can I have multiple numbers?
    Making outgoing calls
    Are the phone numbers individual?
    Instant Activation for Phone Numbers
    Call forwarding only when unavailable?
    What dialing format do you use?
    charges for incoming calls
    Can I purchase toll free numbers?
    discounts for annual payment
     
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    MyDivert.com voip call forwarding - FAQ