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Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates


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My Divert - Cheaper than Skype
My Divert My Divert Call Forwarding Service - FAQ

Making outgoing calls
Yes you can. You will need either a softphone that can be downloaded for free, and runs on your computer, or a SIP device (IP phone).

Contact for further information.

What is the difference between DID and DDI?
DID means Direct Inward Dialling. In the VoIP world, that actually means nothing more than a regular phone number.

DDI is exactly the same. Different countries use different terms to indicate the same thing. For example in the USA people use DID. In Europe people use DDI.

discounts for annual payment
Hi, are there any discounts for annual payment or six month payment in advance?

If you manualy renew a DID number 10 times in succession we will add an additional 2 months for you at no charge. This discount is for a 12 months advance subscription.

When a number is renewed manualy you receive a 5% discount anyway. The extra 2 months are in addition to the 5% discount.

If you wish to claim the additional 2 months you must notify us via a support ticket so we can then add them.

Problems receiving incoming calls
If you can successfuly register your sip device but are unable to receive incoming calls, or sometimes incoming calls do not arrive the problem is almost certainly caused by your VoIP client being behind a NAT router.

Check your device configuration and set the registration period to 60 seconds (or 120 seconds). This will usualy resolve the issue as the registration interval is now less than the dns timeout between the NAT router and the VoIP phone.

You can try using a stun server such as

Enable any other 'keep alive' options, or NAT support features, available in the voip device configuration.

If possible log into your NAT router and enable any NAT support features.

Do I need internet or any device?
No, a big difference between our system and VOIP (Vonage, Lingo, etc) is that with you donít need to install complicated devices and configure them, you simply log into your account and set your ring-to number.

All you need is a telephone or mobile to receive the calls!

Do I have Access to Call Records?
Call records are stored for 12 months and are made available to you via our secure user account area. Information such as source and destination numbers, date and time of each call as well as the duration and cost of the calls are available.

Can I use my account when I'm in a foreign country?
Yes, you can login to your account from anywhere with internet access. You can use with a local number from any country we offer. You can find the available countries on the phone numbers page. You can forward calls to any number, or SIP URI, worldwide.

Buy numbers for your VoIP service
Buyers can buy DIDs for their VoIP services such as internet telephones or other VoIP related products.

Geographical DID numbers purchased at can also be used with your own SIP provider. Simply update your phone number SIP settings from your MyDivert user account.
All incoming calls will then ring to your chosen SIP without diversion.

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Other Questions Asked

CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
My Divert   My Divert

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My Divert   My Divert

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