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Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates


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My Divert - Cheaper than Skype
My Divert My Divert Call Forwarding Service - FAQ

Buy numbers for your VoIP service
Buyers can buy DIDs for their VoIP services such as internet telephones or other VoIP related products.

Geographical DID numbers purchased at can also be used with your own SIP provider. Simply update your phone number SIP settings from your MyDivert user account.
All incoming calls will then ring to your chosen SIP without diversion.

charges for incoming calls
If you are using a voip phone, softphone, or receiving your call via SIP, and someone calls your number you will not be charged. Incoming SIP calls are FREE

Call charges only apply to outbound calls. This includes use of the call forwarding function, as the forwarded call generates an outbound call leg.

Do you provide wholesale call termination?
Yes we do provide a wholesale call rates plan. The discount is a 10.5% reduction on the standard calling rates.

The wholesale rates are available for users with a call spend approaching 100 euro/month.

Do the DID numbers display Caller ID
99% of the DID numbers do carry good CALLER ID for inbound calls. i.e. they will correctly pass the CID number of the person who is calling the DID number. We can't guarantee caller ID for all countries or areas. In particular Singapore and Malaysian DID carry poor inbound CID at this time (march 2010).

CID for outbound calls is set by our server according to the settings you choose. The CID displayed on outbound calls is a completely seperate issue from inbound CID on your DID number.

Which codecs do you support?
We support the standard codecs G.711a, G.711u and G.729 for DID calls. We additionaly support GSM, G726, SLIN, and SPEEX for registered SIP clients.

Instant Activation for Phone Numbers
New phone numbers in the UK or nearly anywhere else in the world are available for use immediately here at

Select your country to check available areas and monthly cost.

Open an account in just a minute with €10 calling credit to login and purchase your new phone number. With our automated process your numbers will be activated instantly.

What is is a new and revolutionary service that provides customers the chance of being local anywhere in the world.

How do we achieve this?

By providing local phone numbers around the world which are redirected to the phone number you chose in the place where you are settled.

Do you want your customers, friends or relatives living abroad to reach you, at local charge to them, wherever you want without giving them a new phone number each time you travel or move? If so, is your solution.

We will provide you with a local phone number in any country where numbers are available. When a call is placed to your number the call is automatically forwarded by our system to your destination number.

This destination number can be anywhere in the world (fixed or mobile networks) and you can modify it via Internet so that you can be reached anywhere anytime.

Call forwarding only when unavailable?
i need forward my calls only when the sip device is down or disconected, that is possible?

Yes, you can choose to forward all calls, or just when unavailable or busy.

My Divert   My Divert
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Other Questions Asked

CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
My Divert   My Divert

My Divert My Divert
My Divert   My Divert

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