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Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates


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My Divert My Divert Call Forwarding Service - FAQ

Do I Pay Per-Minute Charges?
There are no per-minute charges for incoming SIP calls. Each DID is billed on a fixed monthly fee basis, with no extra per-minute charges. This is a flat-rate service, which means that you can talk as much as you want for a low, monthly charge.

Outbound calls, and calls that are forwarded to external numbers, are charged according to our Call Rates plan.

Do you have an API available?
Yes, we have an easy-to-use DID API (Application Programming Interface) that is available to our users at no charge. This API may be integrated into your website or application so as to facilitate the purchasing, configuration and maintenance of DIDs by your own customers. Please contact support for further information.

Which codecs do you support?
We support the standard codecs G.711a, G.711u and G.729 for DID calls. We additionaly support GSM, G726, SLIN, and SPEEX for registered SIP clients.

Instant Activation for Phone Numbers
New phone numbers in the UK or nearly anywhere else in the world are available for use immediately here at

Select your country to check available areas and monthly cost.

Open an account in just a minute with €10 calling credit to login and purchase your new phone number. With our automated process your numbers will be activated instantly.

Can I use my account when I'm in a foreign country?
Yes, you can login to your account from anywhere with internet access. You can use with a local number from any country we offer. You can find the available countries on the phone numbers page. You can forward calls to any number, or SIP URI, worldwide.

Example - forwarding Calls to Hong Kong
Our company is located in Hong Kong. We export different plastic moulding components worlwide. We have always received lots of international calls from our customers and partners. Before they were calling directly to our telephone number in Hong Kong and their budget for telephone calls was enormous, not to mention that calls were brief and we could not explore many issues.

But now we have purchased several local phone numbers for our key markets and our customers can call us from their offices an even from their mobile phones without worry about the cost.

This has helped us to explore an create stronger interpersonal relationships with our overseas clients. The call quality is as good as we have ever had from normal international calls.

Hencnen HK 2007

What is the monthly phone number charge?
Each local phone number purchased will have a monthly subscription charge. This charge will be deducted from your account credit and you will be kept informed via email.

Caller ID on outbound Calls
From your account page you have the options to set the caller ID number (CID) to be sent with oubound calls.

The options are;

Anonymous: 'anonymous' is sent
Caller ID DID Number: the selected DID number will be sent
Set by user device: a valid CID sent by the user device will be sent.

Note: how exactly a recipient network chooses to display CID is not a metter under our control. For example, some networks will not display a CID unless the CID number originates from the termination network.

There are also some issues caused by what is known as Caller ID Name. CID name is only supported by some networks. We set CID name = 'anonymous'. If CID is 'Set by user device' we will pass the CID name sent.

If you choose 'Set by user device' this is only likely to work if the CID is properly sent and probaly more suited to pbx users.

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Other Questions Asked

CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
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