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Mydivert.com VoIP

Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates

 

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MyDivert.com Call Forwarding Service - FAQ


Problems receiving incoming calls
If you can successfuly register your sip device but are unable to receive incoming calls, or sometimes incoming calls do not arrive the problem is almost certainly caused by your VoIP client being behind a NAT router.

Check your device configuration and set the registration period to 60 seconds (or 120 seconds). This will usualy resolve the issue as the registration interval is now less than the dns timeout between the NAT router and the VoIP phone.

You can try using a stun server such as stunserver.org

Enable any other 'keep alive' options, or NAT support features, available in the voip device configuration.

If possible log into your NAT router and enable any NAT support features.

How to call my Free World Dialup account
Free World Dialup is a free SIP-based phone service by pulver.com

It offers free SIP accounts and software to make and receive free peer to peer calls.

You can use this service to confirm that calls from our network to a public SIP service work fine. As a result, you can identify the problem at your end and fix it.

The following will show how to make a Mydivert.com number work on your FWD ID.


Go to freeworlddialup.com and download the software. Configure it. Leave it open.
Login to your Mydivert.com account, and click on the Phone Numbers page link.
Click on the SIP / IAX option for your purchased number.
In the CUSTOM SIP address field, enter your fwdid@fwd.pulver.com
Call the DID number
Your Pulver Communicator Software should ring.

Please note that in some countries such as China, Pakistan and United Arab Emirates, SIP PORT # 5060 are blocked. As a result, FWD's Pulver Communicator can not be used for testing in countries where SIP Port # 5060 is blocked.

What is the monthly phone number charge?
Each local phone number purchased will have a monthly subscription charge. This charge will be deducted from your account credit and you will be kept informed via email.

How can MyDivert.com keep their rates so low?
We always try to offer the best prices possible and MyDivert.com constantly aims to negotiate better deals with suppliers to pass this discount on to our customers!

By buying in bulk from major carriers and using state of the art technology MyDivert.com is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

How to configure FreePBX
FreePBX is an easy to use GUI (graphical user interface) that controls and manages Asterisk, the world's most popular open source telephony engine software.

To configure FreePBX with the mydivert.com trunk you will need the following information:


Peer Details - (FreePBX NOT behind NAT router)

[mydivert]
username=ACCOUNT
type=friend
srvlookup=yes
secret=PASSWORD
qualify=3600
nat=no
insecure=very
host=sip.mydivert.com
fromuser=ACCOUNT
fromdomain=sip.mydivert.com
dtmfmode=rfc2833
disallow=all
context=from-trunk
canreinvite=no
authuser=ACCOUNT
allow=alaw&ulaw&gsm&slinear&ilbc
sendrpid=yes


Peer Details - (FreePBX IS behind NAT router)

[general]
externip = PUBLIC-IP
localnet = LOCAL-IP

[mydivert]
username=ACCOUNT
type=friend
srvlookup=yes
secret=PASSWORD
qualify=3600
nat=yes
qualify = yes
insecure=very
host=sip.mydivert.com
fromuser=ACCOUNT
fromdomain=sip.mydivert.com
dtmfmode=rfc2833
disallow=all
context=from-trunk
canreinvite=no
authuser=ACCOUNT
allow=alaw&ulaw&gsm&slinear&ilbc
sendrpid=yes


Register String

ACCOUNT:PASSWORD@sip.mydivert.com/ACCOUNT

Note: replace ACCOUNT and PASSWORD with the relevant MyDivert credentials.

An Inbound Route needs to be set up too. We suggest for testing purposes leaving all fields blank/default settings except the destination which could perhaps be set to a voicemail box (to eliminate potential problems with extension device settings - during testing) - then using FreePBX to monitor the voicemail box.

If you wish to add a DID number to the incoming route please ensure that the SIP trunking service has been enabled for your mydivert.com account. You can then add the DID number in the context (named 'from-trunk' in the example above).

If you do not have SIP trunking enabled then add a route for the ACCOUNT number, or any/any.

{If any user wishes to extend or correct the information above, please send an email to support[at]mydivert.com - thank you}

What is the difference between DID and DDI?
DID means Direct Inward Dialling. In the VoIP world, that actually means nothing more than a regular phone number.

DDI is exactly the same. Different countries use different terms to indicate the same thing. For example in the USA people use DID. In Europe people use DDI.

What dialing format do you use?
If I was phoning the irish number from within Irleand +353766139xxx what number would i dail?

Answer: 00353766139xxx or 353766139xxx would work.

All outgoing calls should be dialed in the international format format country code+area code+number. You can optionaly prefix 00 if you wish.

Can I purchase toll free numbers?
We are not supplying toll free numbers at the moment.

 
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Other Questions Asked


CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can MyDivert.com keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is MyDivert.com?
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
 
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MyDivert.com voip call forwarding - FAQ