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Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates


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My Divert - Cheaper than Skype
My Divert My Divert Call Forwarding Service - FAQ

How can keep their rates so low?
We always try to offer the best prices possible and constantly aims to negotiate better deals with suppliers to pass this discount on to our customers!

By buying in bulk from major carriers and using state of the art technology is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

How to call my Free World Dialup account
Free World Dialup is a free SIP-based phone service by

It offers free SIP accounts and software to make and receive free peer to peer calls.

You can use this service to confirm that calls from our network to a public SIP service work fine. As a result, you can identify the problem at your end and fix it.

The following will show how to make a number work on your FWD ID.

Go to and download the software. Configure it. Leave it open.
Login to your account, and click on the Phone Numbers page link.
Click on the SIP / IAX option for your purchased number.
In the CUSTOM SIP address field, enter your
Call the DID number
Your Pulver Communicator Software should ring.

Please note that in some countries such as China, Pakistan and United Arab Emirates, SIP PORT # 5060 are blocked. As a result, FWD's Pulver Communicator can not be used for testing in countries where SIP Port # 5060 is blocked.

Can I purchase toll free numbers?
We are not supplying toll free numbers at the moment.

Do the DID numbers display Caller ID
99% of the DID numbers do carry good CALLER ID for inbound calls. i.e. they will correctly pass the CID number of the person who is calling the DID number. We can't guarantee caller ID for all countries or areas. In particular Singapore and Malaysian DID carry poor inbound CID at this time (march 2010).

CID for outbound calls is set by our server according to the settings you choose. The CID displayed on outbound calls is a completely seperate issue from inbound CID on your DID number.

Call forwarding only when unavailable?
i need forward my calls only when the sip device is down or disconected, that is possible?

Yes, you can choose to forward all calls, or just when unavailable or busy.

Making outgoing calls
Yes you can. You will need either a softphone that can be downloaded for free, and runs on your computer, or a SIP device (IP phone).

Contact for further information.

Instant Activation for Phone Numbers
New phone numbers in the UK or nearly anywhere else in the world are available for use immediately here at

Select your country to check available areas and monthly cost.

Open an account in just a minute with €10 calling credit to login and purchase your new phone number. With our automated process your numbers will be activated instantly.

Do you provide wholesale call termination?
Yes we do provide a wholesale call rates plan. The discount is a 10.5% reduction on the standard calling rates.

The wholesale rates are available for users with a call spend approaching 100 euro/month.

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Other Questions Asked

CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
My Divert   My Divert

My Divert My Divert
My Divert   My Divert

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