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Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates


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My Divert My Divert Call Forwarding Service - FAQ

What dialing format do you use?
If I was phoning the irish number from within Irleand +353766139xxx what number would i dail?

Answer: 00353766139xxx or 353766139xxx would work.

All outgoing calls should be dialed in the international format format country code+area code+number. You can optionaly prefix 00 if you wish.

Do I need internet or any device?
No, a big difference between our system and VOIP (Vonage, Lingo, etc) is that with you donít need to install complicated devices and configure them, you simply log into your account and set your ring-to number.

All you need is a telephone or mobile to receive the calls!

What IP address do you send calls from
If you receive inbound calls using a voip telephone, sip device, or pbx registered to the sip trunk provided with the account, your calls will be sent from (

If you choose to use custom SIP URI peering for your purchsed DID number, the calls to that URI may be sent directly from our mapping servers, (

DID calls can originate from the following IPs:

Default -

Custom Mappings -

Recommended Codecs
G711 G729


Call forwarding only when unavailable?
i need forward my calls only when the sip device is down or disconected, that is possible?

Yes, you can choose to forward all calls, or just when unavailable or busy.

discounts for annual payment
Hi, are there any discounts for annual payment or six month payment in advance?

If you manualy renew a DID number 10 times in succession we will add an additional 2 months for you at no charge. This discount is for a 12 months advance subscription.

When a number is renewed manualy you receive a 5% discount anyway. The extra 2 months are in addition to the 5% discount.

If you wish to claim the additional 2 months you must notify us via a support ticket so we can then add them.

What is a Virtual Phone Number?
A Virtual Phone Number is a telephone number that forwards incoming calls to a pre-set telephone number chosen by the client.

For example, a company located in China can have a phone number in Los Angeles. Virtual Phone Numbers are very popular among Call Centers, which are physically located in one country, when in fact they really work in another. International virtual phone numbers are also popular with people currently residing in a foreign country, giving their family members and friends a virtual phone number so that they can contact them at a local call price rate.

Frequently, the subscriber can easily set the Virtual Phone Number to forward calls to different telephone numbers (both landlines and mobile phones) depending on his or her preference. For example, on work days incoming calls can be set to be forwarded to one's workplace, but on weekends to one's mobile phone.

Select from the countries available here : VoIP Virtual Numbers

How to call my Free World Dialup account
Free World Dialup is a free SIP-based phone service by

It offers free SIP accounts and software to make and receive free peer to peer calls.

You can use this service to confirm that calls from our network to a public SIP service work fine. As a result, you can identify the problem at your end and fix it.

The following will show how to make a number work on your FWD ID.

Go to and download the software. Configure it. Leave it open.
Login to your account, and click on the Phone Numbers page link.
Click on the SIP / IAX option for your purchased number.
In the CUSTOM SIP address field, enter your
Call the DID number
Your Pulver Communicator Software should ring.

Please note that in some countries such as China, Pakistan and United Arab Emirates, SIP PORT # 5060 are blocked. As a result, FWD's Pulver Communicator can not be used for testing in countries where SIP Port # 5060 is blocked.

Can I purchase toll free numbers?
We are not supplying toll free numbers at the moment.

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Other Questions Asked

CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
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