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Mydivert.com VoIP

Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates

 

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My Divert - Cheaper than Skype
 
 
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MyDivert.com Call Forwarding Service - FAQ


Do I need internet or any device?
No, a big difference between our system and VOIP (Vonage, Lingo, etc) is that with MyDivert.com you donít need to install complicated devices and configure them, you simply log into your account and set your ring-to number.

All you need is a telephone or mobile to receive the calls!

Do DID numbers Support Callback?
We do not guarantee that our DID numbers can be used with call back services (i.e. when you call the number, let it ring and hang up, the system calls you back and you get dial-tone).

Can I peer my DID number to an IAX address
Yes. We can send calls using SIP or IAX protocol.

Problems receiving incoming calls
If you can successfuly register your sip device but are unable to receive incoming calls, or sometimes incoming calls do not arrive the problem is almost certainly caused by your VoIP client being behind a NAT router.

Check your device configuration and set the registration period to 60 seconds (or 120 seconds). This will usualy resolve the issue as the registration interval is now less than the dns timeout between the NAT router and the VoIP phone.

You can try using a stun server such as stunserver.org

Enable any other 'keep alive' options, or NAT support features, available in the voip device configuration.

If possible log into your NAT router and enable any NAT support features.

What is the difference between DID and DDI?
DID means Direct Inward Dialling. In the VoIP world, that actually means nothing more than a regular phone number.

DDI is exactly the same. Different countries use different terms to indicate the same thing. For example in the USA people use DID. In Europe people use DDI.

Is There a Maximum Call Duration per DID?
There is no maximum limit on call duration for the DID numbers.

If you are experiencing cut, or dropped, incoming calls please open a support ticket from your account area.


Which codecs do you support?
We support the standard codecs G.711a, G.711u and G.729 for DID calls. We additionaly support GSM, G726, SLIN, and SPEEX for registered SIP clients.

Do you have an API available?
Yes, we have an easy-to-use DID API (Application Programming Interface) that is available to our users at no charge. This API may be integrated into your website or application so as to facilitate the purchasing, configuration and maintenance of DIDs by your own customers. Please contact support for further information.

 
My Divert   My Divert
 
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Other Questions Asked


CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can MyDivert.com keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is MyDivert.com?
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
 
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MyDivert.com voip call forwarding - FAQ