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Answers to some Frequently Asked Questions

SIP DID Virtual Numbers
Over 65 Countries Available

Free Incoming SIP Calls
No Setup Fees - Cancel Anytime

Ideal for SIP & VoIP Telephones
Use with Asterisk & FreePBX

Call & Forward Calls Worldwide
Low Cost International Rates


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My Divert My Divert Call Forwarding Service - FAQ

Do you provide wholesale call termination?
Yes we do provide a wholesale call rates plan. The discount is a 10.5% reduction on the standard calling rates.

The wholesale rates are available for users with a call spend approaching 100 euro/month.

charges for incoming calls
If you are using a voip phone, softphone, or receiving your call via SIP, and someone calls your number you will not be charged. Incoming SIP calls are FREE

Call charges only apply to outbound calls. This includes use of the call forwarding function, as the forwarded call generates an outbound call leg.

Can I use my account when I'm in a foreign country?
Yes, you can login to your account from anywhere with internet access. You can use with a local number from any country we offer. You can find the available countries on the phone numbers page. You can forward calls to any number, or SIP URI, worldwide.

Can I peer my DID number to an IAX address
Yes. We can send calls using SIP or IAX protocol.

Caller ID on outbound Calls
From your account page you have the options to set the caller ID number (CID) to be sent with oubound calls.

The options are;

Anonymous: 'anonymous' is sent
Caller ID DID Number: the selected DID number will be sent
Set by user device: a valid CID sent by the user device will be sent.

Note: how exactly a recipient network chooses to display CID is not a metter under our control. For example, some networks will not display a CID unless the CID number originates from the termination network.

There are also some issues caused by what is known as Caller ID Name. CID name is only supported by some networks. We set CID name = 'anonymous'. If CID is 'Set by user device' we will pass the CID name sent.

If you choose 'Set by user device' this is only likely to work if the CID is properly sent and probaly more suited to pbx users.

Problems receiving incoming calls
If you can successfuly register your sip device but are unable to receive incoming calls, or sometimes incoming calls do not arrive the problem is almost certainly caused by your VoIP client being behind a NAT router.

Check your device configuration and set the registration period to 60 seconds (or 120 seconds). This will usualy resolve the issue as the registration interval is now less than the dns timeout between the NAT router and the VoIP phone.

You can try using a stun server such as

Enable any other 'keep alive' options, or NAT support features, available in the voip device configuration.

If possible log into your NAT router and enable any NAT support features.

What is is a new and revolutionary service that provides customers the chance of being local anywhere in the world.

How do we achieve this?

By providing local phone numbers around the world which are redirected to the phone number you chose in the place where you are settled.

Do you want your customers, friends or relatives living abroad to reach you, at local charge to them, wherever you want without giving them a new phone number each time you travel or move? If so, is your solution.

We will provide you with a local phone number in any country where numbers are available. When a call is placed to your number the call is automatically forwarded by our system to your destination number.

This destination number can be anywhere in the world (fixed or mobile networks) and you can modify it via Internet so that you can be reached anywhere anytime.

Do I Pay Per-Minute Charges?
There are no per-minute charges for incoming SIP calls. Each DID is billed on a fixed monthly fee basis, with no extra per-minute charges. This is a flat-rate service, which means that you can talk as much as you want for a low, monthly charge.

Outbound calls, and calls that are forwarded to external numbers, are charged according to our Call Rates plan.

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Other Questions Asked

CID set by user device - for pbx trunks
How long does my credit last for calls?
Can I use my account when I'm in a foreign country?
Problems receiving incoming calls
Caller ID on outbound Calls
How can keep their rates so low?
What is the monthly phone number charge?
Do you provide a sales invoice
What is the difference between DID and DDI?
Is SIP mapping updated in real time ?
Which codecs do you support?
What is a SIP URI?
Do DID numbers Support Callback?
Can I Pick any DID Number from a list?
Do I Pay Per-Minute Charges?
Do you have an API available?
Do I have Access to Call Records?
Is Porting of Numbers Permitted?
Is There a Maximum Call Duration per DID?
Do you provide wholesale call termination?
How to configure FreePBX
Can I peer my DID number to an IAX address
What IP address do you send calls from
How to call Gizmo with a DID number
Buy numbers for your VoIP service
How to call my Free World Dialup account
Do the DID numbers display Caller ID
What is
Example - forwarding Calls to Hong Kong
What is a Virtual Phone Number?
Do I need internet or any device?
Can I have multiple numbers?
Making outgoing calls
Are the phone numbers individual?
Instant Activation for Phone Numbers
Call forwarding only when unavailable?
What dialing format do you use?
charges for incoming calls
Can I purchase toll free numbers?
discounts for annual payment
My Divert   My Divert

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